Refund policy

We currently are not accepting returns. However, each situation is different. Please reach out to us via email at thedoormatcompany@gmail.com or by using the chat button located at the bottom right-hand corner of our website. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We currently are not accepting exchanges. However, each situation is different. Please reach out to us via email at thedoormatcompany@gmail.com or by using the chat button located at the bottom right-hand corner of our website.