Refund policy
Return & Exchange Policy
We want you to love your doormat! We accept returns and exchanges within 14 days of delivery under the following conditions:
- Items must be unused and in original condition and in their original packaging.
- Hand-Painted Items Because every TDC doormat is painted by hand with love, no two are exactly alike. Minor variations in color or finish are a natural part of the handcrafted process and make your mat beautifully one-of-a-kind — they are not considered defects and do not qualify for returns or exchanges.
-
To initiate a return or exchange, please contact us at
thedoormatcompany@gmail.com with your order number and reason for the return.
Return Shipping Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit. Original shipping charges are non-refundable.
Class Cancellations We understand that plans change! Cancellations made more than 72 hours prior to the class date and time are eligible for a full refund.
Cancellations made within 72 hours of the class are non-refundable. However, we will prepare a Take Home Kit (paint not included) for you, which can be collected by a friend attending the class on your behalf.
No-shows without prior notice are not eligible for a refund or kit.
Custom & Personalized Orders All custom and personalized doormats are final sale and not eligible for returns or exchanges unless there is a defect or error on our part. If we made a mistake on your order, we'll make it right — just reach out within 7 days of delivery.
Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo and we'll send a replacement or issue a refund.
Non-Returnable Items
- Custom/personalized doormats
- Sale or clearance items
- Gift cards
Refunds Once your return is received and inspected, we'll notify you and process your refund to the original payment method within 5–7 business days.