FAQs + Policies


Check out most frequently asked questions here! If you need additional help, either chat with us in the chat box located on the bottom right of the site or message us on our Instagram page: @thedoormatcompany

Doormat Care

- Keep in a dry, covered area

- Spot clean with a damp cloth

- Gently shake or vacuum

- Do not allow doormat to get soaked in water

- If your doormat does get wet, simply hang to dry

Returns & Refunds

Can I return my doormat and get a refund?

At this time, we are not accepting returns, cancellations or exchanges. However, every situation is different! If you have any issues with your doormat, reach out to us in the chat box located on the bottom right of the site or message us on our Instagram page: @thedoormatcompany and we will work with you to resolve the issue!

I think my package is lost - can you send me a replacement?

We send all packages through USPS who are still experiencing nationwide delays. It is recommended to check your tracking information continually (We see the same information on our end). If it has been 20-30 days and your package still has not been delivered, please contact us and we will take the next step with USPS.

My package says delivered but I do not have it. I think it may have been stolen. Can I get a refund or new product?

Stealing mail is a federal crime. You will need to report mail theft to USPS and file a theft claim. You will also need to file a police report. We cannot refund or send a replacement item without proof that a claim and report were filed. We deeply apologize for the circumstance but once we ship the product, it is out of our hands.

Shipping

How long is your processing time?

All doormats are made to order and are typically shipped out within 3-5 days. However, processing times are subject to change, see individual products for an accurate time. This timeline does not include shipping time, weekends or holidays. Once shipped, delivery times are usually 1-4 business days via USPS Priority Mail.

My package says it was delivered but it's not here. What do I do?

If your tracking says the package was successfully delivered but it's not in your mailbox or on your porch, the next step would be for you to start a claim with USPS. A situation like this is unfortunately out of our hands but we will do our best to help locate your package. However, if the tracking states a successful delivery, we are not responsible for sending a replacement item or issuing a refund.