Check out most frequently asked questions here! 

Doormat Care

- Keep in a dry, covered area

- Spot clean with a damp cloth

- Gently shake or vacuum

- Do not allow doormat to get soaked in water

- If your doormat does get wet, simply hang to dry

Returns & Refunds

Can I return my doormat and get a refund?

At this time, we are not accepting returns, cancellations or exchanges. However, every situation is different! If you have any issues with your doormat, reach out to us by emailing help@thedoormatco.com

I think my package is lost - can you send me a replacement?

We send all packages through USPS/UPS/FedEx who are still experiencing nationwide delays. It is recommended to check your tracking information continually (We see the same information on our end). If it has been 20-30 days and your package still has not been delivered, please contact us and we will take the next step with USPS/UPS/FedEx.

My package says delivered but I do not have it. I think it may have been stolen. Can I get a refund or new product?

Stealing mail is a federal crime. You will need to report mail theft to USPS/UPS/Fedex and file a theft claim. You will also need to file a police report. We cannot refund or send a replacement item without proof that a claim and report were filed. We deeply apologize for the circumstance but once we ship the product, it is out of our hands.

My doormat has a crack in the paint or a slight imperfection, what do I do?

Cracking can sometimes appear in the paint on the doormats. This occurs due to the doormat having a flexible backing. Some cracking is normal when the doormat is unrolled from packaging. Cracking paint is not a reason for us to send a replacement or issue a refund.

Shipping

How long is your processing time?

All doormats are made to order and are typically shipped out within 3-5 days. However, processing times are subject to change, see individual products for an accurate time. This timeline does not include shipping time, weekends or holidays. Once shipped, delivery times are usually 1-4 business days via USPS Priority Mail.

My package says it was delivered but it's not here. What do I do?

If your tracking says the package was successfully delivered but it's not in your mailbox or on your porch, the next step would be for you to start a claim with USPS. A situation like this is unfortunately out of our hands but we will do our best to help locate your package. However, if the tracking states a successful delivery, we are not responsible for sending a replacement item or issuing a refund.